Refund policy

At Offish, every product is made to order especially for you. Because we don’t hold mass-produced inventory, we’re unable to accept returns or exchanges for change of mind, incorrect size selection, or ordering the wrong design.

Please check your order details carefully before completing your purchase.

Damaged, defective or incorrect items

If your item arrives damaged, defective, misprinted, or you receive the wrong product, please contact us within 7 days of delivery at hello@offishstore.com.

Please include:

your order number
a brief description of the issue
clear photos showing the problem
a photo of the packaging where relevant

Once we have reviewed the issue, we will arrange an appropriate remedy, which may include a replacement or refund.

You do not need to return a damaged or defective item unless we specifically ask you to.

Order cancellations and changes

Because our products are made to order, production may begin shortly after your purchase.

Orders may be cancelled or changed within 1 hour of purchase by contacting us at hello@offishstore.com.

After this 1-hour window, we cannot guarantee that changes or cancellations will be possible, as your order may already have entered production.

If you contact us within the 1-hour window, please include your order number and the change you would like to make.

Wrong size or product selected

Please check the product details, sizing information and design carefully before placing your order.

As each Offish item is made to order, we’re unable to offer refunds or replacements if the wrong size, product, colour or design is selected at checkout.

If you notice a mistake shortly after ordering, contact us within 1 hour of purchase at hello@offishstore.com and we’ll do our best to update the order before production begins.

Personalised products

Personalised or customised products cannot be returned or exchanged for change of mind.

If a personalised item arrives damaged, defective, or does not match the information provided in your order, please contact us and we will review the issue.

Lost or missing deliveries

If your tracking information shows unusual delays or your parcel appears to be lost in transit, please contact us at hello@offishstore.com.

We’ll review the tracking information and, where appropriate, work with the fulfilment provider or carrier to investigate.

Please make sure your delivery address is complete and correct before placing your order. Offish cannot be responsible for orders sent to an incorrect address supplied at checkout.

If you notice an address mistake, contact us within 1 hour of purchase. After that, we may not be able to update the address if production or fulfilment has already started.