Shipping policy

Offish products are made to order, which means your item is produced after you place your order rather than being taken from pre-made inventory.

Where we ship

Offish ships internationally to selected destinations where our products are available for purchase through our online store.

Available shipping destinations are determined by the country or region selected on our website and the shipping options available at checkout.

If your destination is available at checkout, we currently offer shipping to that location.

Shipping availability may vary by product and fulfilment location and may change from time to time.

Processing and production

Because our products are made to order, each order requires production time before it is shipped.

Production times vary depending on the product, order volume and fulfilment location.

Once your order has been produced and dispatched, you will receive shipping or tracking information where available.

Please keep in mind that:

Production time + shipping time = total delivery time.

Delivery estimates shown at checkout are intended to reflect the total estimated time from order placement to delivery, including production and shipping where applicable.

Delivery estimates

Delivery times are estimates only and may vary due to factors including:

destination
carrier delays
customs processing
public holidays
peak shopping periods
severe weather
fulfilment demand

We cannot guarantee delivery by a specific date unless explicitly stated.

If you are ordering for a trip, birthday, holiday or other event, we recommend ordering as early as possible.

Shipping costs

Offish currently offers free standard shipping on orders placed through our online store unless otherwise stated at checkout.

Any available shipping options and applicable charges will be shown before you complete your purchase.

Additional charges imposed by customs authorities, local governments or delivery carriers are not considered shipping charges charged by Offish and may apply depending on the destination.

Tracking

Where tracking is available, you will receive tracking information once your order has been dispatched.

You can follow your delivery using the tracking link provided in your shipping confirmation email.

For additional tracking updates, you can also visit 17TRACK and enter your tracking number.

Tracking information may take some time to update after the shipping label has been created, particularly when parcels are moving between countries or delivery carriers.

Multiple items

If you order more than one item, products may sometimes be produced or shipped separately.

This means your order may arrive in more than one parcel and at different times.

You will not be charged additional shipping after your order has been placed unless this has been specifically agreed with you.

Incorrect shipping addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error, contact us within 1 hour of purchase at hello@offishstore.com.

After this period, we may not be able to update the delivery address if production or fulfilment has already started.

If an order cannot be delivered because the address supplied was incorrect or incomplete, additional shipping charges may apply if the parcel needs to be resent.

Delayed or lost parcels

Occasional shipping delays may occur after an order has been dispatched.

Delivery times may be affected by shipping carriers, customs processing, weather events, peak delivery periods, public holidays or other circumstances outside our reasonable control.

If your order is taking significantly longer than expected or appears to be lost in transit, please contact us at hello@offishstore.com.

We'll review the available tracking information and, where appropriate, work with our fulfilment provider or shipping carrier to investigate and help resolve the issue.

A delay does not necessarily mean a parcel is lost.

Nothing in this policy limits your rights under applicable consumer protection laws.