Shipping policy

Offish products are made to order, which means your item is produced after you place your order rather than being taken from pre-made inventory.

Where we ship

Offish currently ships to:

Australia
United States
Canada
New Zealand
United Kingdom

We may add additional destinations in the future.

Processing and production

Because our products are made to order, each order requires production time before it is shipped.

Production times vary depending on the product, order volume and fulfilment location.

Once your order has been produced and dispatched, you will receive shipping or tracking information where available.

Please keep in mind that:

Production time + shipping time = total delivery time.

Any shipping estimate shown at checkout may not include the time required to produce your item.

Delivery estimates

Delivery times are estimates only and may vary due to:

destination
carrier delays
customs processing
public holidays
peak shopping periods
severe weather
fulfilment demand

We cannot guarantee delivery by a specific date unless explicitly stated.

If you are ordering for a trip, birthday, holiday or other event, we recommend ordering as early as possible.

Shipping costs

Shipping charges, where applicable, are shown at checkout before payment.

Some products or destinations may qualify for free shipping.

Any applicable shipping cost will be displayed before you complete your purchase.

Tracking

Where tracking is available, you will receive tracking information once your order has been dispatched.

Tracking information may take a short time to update after the shipping label has been created.

Multiple items

If you order more than one item, products may sometimes be produced or shipped separately.

This means your order may arrive in more than one parcel and at different times.

You will not be charged additional shipping after your order has been placed unless this has been specifically agreed with you.

Incorrect shipping addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error, contact us within 1 hour of purchase at hello@offishstore.com.

After this period, we may not be able to update the delivery address if production or fulfilment has already started.

If an order cannot be delivered because the address supplied was incorrect or incomplete, additional shipping charges may apply if the parcel needs to be resent.

Delayed or lost parcels

Occasional shipping delays can happen outside our control.

If your order is taking significantly longer than expected, or appears to be lost in transit, contact us at hello@offishstore.com.

We will review the available tracking information and, where appropriate, work with the fulfilment provider or shipping carrier to investigate.

A delay does not necessarily mean a parcel is lost.

Customs, duties and import charges

International orders may be subject to local taxes, duties or import charges depending on the destination and order value.

Where Offish is required to collect applicable taxes at checkout, these will be included in the amount you pay.

For orders where taxes, duties or import charges are not collected at checkout, additional charges may be payable to local authorities or the delivery carrier.

Customs requirements and charges are determined by the destination country and may change from time to time.